The UK has now left the European Union.
Due to this there will be some temporary changes to delivery processes for international orders.
Orders from an EU country
We are experiencing some carrier delays when processing international orders due to the Brexit transition.
We are working with our courier partners on this as a matter of urgency and hope to have this issue resolved soon.
Once your order has been despatched from our warehouse you will receive an email confirming your tracking details.
Customs & duty
From 1st January 2021, orders from EU countries will be subject to import duty.
Please note: You may be contacted by our courier partners, DPD or DHL and then asked to pay charges for the parcel to be delivered.
If a duty payment is requested, you will need to pay the charge to release your parcel.
We will not be liable for any customs, duty and VAT Charges applied once the goods reach your destination country outside of the UK. If you refuse delivery and the goods do not get returned to us you will forfeit your refund.
Returning your item
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK.
Please be aware that Import duty may also be payable on goods over £135.
EU customers will continue to be responsible for paying carrier return costs as per the existing return process.
Kate and Hannah