DELIVERY

We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.

With that in mind, we appreciate your continued patience if you experience a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.

Due to an incredibly high number of orders We aim to have in stock items delivered to UK addresses within 3-5working days of receiving your order.

Some items have a slightly longer lead time if they are currently out of stock and on pre-order. If this is the case Pre Order will be included when you click through to add the item to the basket, so you are aware the item is a pre order.

We will adhere to keep you updated on delivery dates but if you wish to get in touch with us please do so by contacting cs@charlested.com

Please be aware we are reliant on manufacturers and suppliers so cannot always guarantee dates but please be assured that we will dispatch your items as soon as they arrive with us.

As an environmentally conscious business and in order to minimise our carbon footprint, Unless you specify we may despatch all items together once your complete order is in stock.

UK Standard delivery (3–5 days)

£4.95 for orders to Mainland UK
Free Shipping over £50.00 to Mainland UK excluding furniture
Extra charges apply to outside of mainland deliveries according to weight, size and fragility. If this applies a quote will be provided for you to confirm.
Furniture Delivery is £25.00

Orders will be delivered Monday–Saturday using either DPD, DHL, Royal Mail, Parcelforce or APC (excluding bank or public holidays)

Remote UK postcodes (Please allow 1–2 days additional delivery time)

Orders can be delivered to most postal areas in the UK, including Northern Ireland

When Ordering, Please allow an extra 2 days as the couriers consider all of the below Postcodes as remote.

AB30-32 Aberdeenshire (Scotland)KA27-28
North Ayrshire (Scotland)AB33-38
Aberdeenshire, Moray (Scotland)PA20-78
Argyll & Bute, Highland (Scotland)AB41-43
Aberdeenshire (Scotland)PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)AB44-45
Aberdeenshire, Moray (Scotland)PH30-50
Highland (Scotland)AB51-56
Aberdeenshire, Moray (Scotland)TD15 2
Northumberland, Holy Island (England)AB63
Aberdeenshire, (Scotland)TR21-25
Isles of ScillyDD8-10
Aberdeenshire, Angus (Scotland)KW1-17
Highland, Orkney Islands (Scotland)FK8 3
Stirling (Scotland)All HS Postcodes
Western Isles (Scotland)FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)All ZE Postcodes
Shetland Isles (Scotland)IV1-36
Highland, Moray (Scotland)All JE Postcodes
Jersey (Channel Isles)IV40-56
Highland (Scotland)All GY Postcodes
Guernsey (Channel Isles)All IM Postcodes
Isle of Man (British-Irish Isles)

FURNITURE DELIVERY

Stocked items will be delivered in 3–4 weeks.
Furniture delivery is £25 for mainland UK
Orders will be delivered Monday–Saturday (excluding bank or public holidays)
Furniture and mirrors cannot be delivered overseas
For delivery to the Republic of Ireland, Scotland and remote postcodes
please allow longer lead times; we will contact you directly to advise a shipping cost.

Furniture order deliveries are dependent on our specialist courier who will agree with you a suitable delivery day .

As standard our furniture delivery includes One driver so you may be expected to assist with unload and therefore you will need to be present to receive your goods.

The Price Quoted is for Ground Floor Delivery.

We are unable to give a specific time slot on Large item deliveries, though the driver will be able to give an indication of time on the day- weather and traffic depending.

Should you require a two man delivery and/or a specific time / delivery upstairs, this can be arranged, but we will need to invoice you an additional charge.

If you aren't home to receive your arranged delivery we will bring your item back to the warehouse and we will need to reallocate a delivery slot.

Please note: This may not be until our next delivery run in your area therefore you will be charged an additional delivery charge.

Once the courier has collected your items from us they will attempt to contact you on several occasions within a two week period.

If you don't respond and no date is confirmed the items will be returned to us and you will be charged a delivery charge to redeliver.

CAN I COLLECT THE FURNITURE ORDER FROM YOU?

Please contact us at cs@charlested.com to enquire further.

All items need to be paid for prior to despatch.

CAN WE DELIVER FURNITURE OVERSEAS?

We do not deliver furniture overseas (currently this does not include Northern Ireland and the Republic of Ireland.)

If you require furniture you have ordered from us to be transported overseas you can make arrangements with a courier to collect the furniture from us.

Please note. Once we have handed the item to the courier we cannot take responsibility for any damage or loss incurred in transit.

Please ensure you enter your address correctly including your postcode as we cannot take responsibility for incorrect addresses. Please also include a telephone number as this will enable our courier service to contact you and update you on your delivery and reschedule where necessary.

During busy periods and public holidays please allow longer for delivery.

Please ensure prior to ordering your furniture it will fit in your home and through the door.

If you are concerned at anytime about the whereabouts of your order please don't hesitate to drop us an e-mail.

Please contact us cs@charlested.com

INTERNATIONAL DELIVERY

CharlesTed can deliver to over 150 countries worldwide!

We have worked hard with our shipping partners Parcelforce and DHL to offer this service.

Prices are automatically calculated at Checkout.

PRODUCTS WE CAN'T DELIVER OVERSEAS

Sadly, we do not deliver furniture and mirrors overseas.

Due to shipping laws, we can't deliver diffusers to the USA.

We Deliver to the Following Countries:

Europe:

Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City, Albania, Armenia, Azerbaijan, Belarus, Gibraltar, Georgia, Croatia, Iceland, Moldova, Montenegro, Russia, Serbia, Ukraine

Rest of World:

Algeria, Andola, Angola, Antigua, Argentina, Ascension Island, Australia, Azores, Bahamas, Bahrain, Balearic Isles, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia, Botzwana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Canary Islands, Cayman, Cayman Islands, Chad, Chile, China, Colombia, Corsica, Costa Rica, Cuba, Dominican Republic, Egypt, El Salvador, Ethiopia, Georgia, Ghana, Greenland, Guatemala, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kirghizstan, Korea, Kuwait, Laos, Lebanon, Libya, Macedonia, Madagascar, Madeira, Malaysia, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Morocco, Mozambique, Namibia, Nepal, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua, Paraguay, Peru, Philippines, Qatar, Sardinia, Saudi Arabia, Seychelles, Sicily, Singapore, South Africa, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent, Sudan, Syria, Taiwan, Tajikstan, Tanzania, Tasmania, Tehran, Thailand, The Falkland Islands, Togo, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zaire, Zambia, Zimbabwe

IMPORTANT INFORMATION ON ALL DELIVERIES OUTSIDE OF THE U.K.

We require payment for products and delivery services in pounds sterling (£) or Euro.

Where you've requested delivery to an EU address, the price paid for the product and the delivery service will include UK VAT.

IMPORTANT

You will be responsible for the payment of any VAT, customs or import duties charged once the package reaches your destination country.

We accept no liability for these charges.

If you refuse delivery and the goods do not get returned to us you will forfeit your refund.