DELIVERY

We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.

With that in mind, we appreciate your continued patience if you experience a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.

Due to an incredibly high number of orders We aim to have in stock items delivered to UK addresses within 3-5working days of receiving your order.

Some items have a slightly longer lead time if they are currently out of stock and on pre-order. If this is the case this will be included in the product description.
Pre-order dates are not a guarantee as we are reliant on our suppliers but please be assured that we will dispatch your items as soon as they arrive with us.

As an environmentally conscious business and in order to minimise our carbon footprint, Unless you specify we may despatch all items together once your complete order is in stock.

UK Standard delivery (3–5 days)

£4.95 for orders to Mainland UK
Free Shipping over £65.00 to Mainland UK.
Extra charges apply to outside of mainland deliveries according to weight, size and fragility - this is calculated at checkout.
Free Mirror Delivery
Free Furniture Delivery

Orders will be delivered Monday–Saturday using either DPD, DHL, Royal Mail or APC (excluding bank or public holidays)

Remote UK postcodes (Please allow 1–2 days additional delivery time)

Orders can be delivered to most postal areas in the UK, including Northern Ireland

When Ordering, Please allow an extra 2 days as the couriers consider all of the below Postcodes as remote.

AB30-32 Aberdeenshire (Scotland)KA27-28
North Ayrshire (Scotland)AB33-38
Aberdeenshire, Moray (Scotland)PA20-78
Argyll & Bute, Highland (Scotland)AB41-43
Aberdeenshire (Scotland)PH10-26
Angus, Highland, Moray, Perth & Kinross (Scotland)AB44-45
Aberdeenshire, Moray (Scotland)PH30-50
Highland (Scotland)AB51-56
Aberdeenshire, Moray (Scotland)TD15 2
Northumberland, Holy Island (England)AB63
Aberdeenshire, (Scotland)TR21-25
Isles of ScillyDD8-10
Aberdeenshire, Angus (Scotland)KW1-17
Highland, Orkney Islands (Scotland)FK8 3
Stirling (Scotland)All HS Postcodes
Western Isles (Scotland)FK17-21
Argyll & Bute, Stirling, Perth & Kinross (Scotland)All ZE Postcodes
Shetland Isles (Scotland)IV1-36
Highland, Moray (Scotland)All JE Postcodes
Jersey (Channel Isles)IV40-56
Highland (Scotland)All GY Postcodes
Guernsey (Channel Isles)All IM Postcodes
Isle of Man (British-Irish Isles)

FURNITURE DELIVERY

Stocked items will be delivered in 3–4 weeks.
Free Furniture to all UK mainland addresses *
Orders will be delivered Monday–Saturday (excluding bank or public holidays)
Furniture and mirrors cannot be delivered overseas
For delivery to the Republic of Ireland, Scotland and remote postcodes
please allow longer lead times; we will contact you directly to advise a shipping cost.

Furniture order deliveries are dependent on our specialist courier who will agree with you a suitable delivery day .

As standard our free furniture delivery includes One driver so you may be expected to assist with unload and therefore you will need to be present to receive your goods.

The Price Quoted is for Ground Floor Delivery.

We are unable to give a specific time slot on Large item deliveries, though the driver will be able to give an indication of time on the day- weather and traffic depending.

Should you require a two man delivery and/or a specific time / delivery upstairs, this can be arranged, but we will need to invoice you an additional charge.

If you aren't home to receive your arranged delivery we will bring your item back to the warehouse and we will need to reallocate you a delivery slot.

Please note: This may not be until our next delivery run in your area therefore you will be charged an additional delivery charge.

CAN I COLLECT THE FURNITURE ORDER FROM YOU?

We have no facilities for customers to collect items from us.

All items need to be paid for prior to despatch.

CAN WE DELIVER FURNITURE OVERSEAS?

We do not deliver furniture overseas ( currently this does include Northern Ireland and the Republic of Ireland.)

If you require furniture you have ordered from us to be transported overseas you can make arrangements with a courier to collect the furniture from us.

Please note. Once we have handed the item to the courier we cannot take responsibility for any damage or loss incurred in transit.

Please ensure you enter your address correctly including your postcode as we cannot take responsibility for incorrect addresses. Please also include a telephone number as this will enable our courier service to contact you and update you on your delivery and reschedule where necessary.

During busy periods and public holidays please allow longer for delivery.

Please ensure prior to ordering your furniture it will fit in your home and through the door.

If you are concerned at anytime about the whereabouts of your order please don't hesitate to drop us an e-mail.

Please contact us cs@charlested.com