When we buy for the Season ahead, we order based on how many we think we will require.
Sometimes, some products are more popular and we can place top up orders.
We buy from suppliers worldwide so sometimes it can take a while for items to come back into stock.
Sometimes, especially with our bestselling items - although your order has processed it might be that the item isn't available. We do regular stock takes to make sure the stock levels on our systems are correct, but with many customers purchasing online at the same time for a low stock item sometimes customers will inevitably be disappointed but we always do our absolute best to fulfil all orders.