If your item is damaged or faulty please contact us on email@example.com as soon as possible and within 30 days of receipt, please include any evidence of the damage and when/where this occured including relevant images.
You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.
Once we have received your return we will process your refund minus any courier charges or if you have requested one release your exchange.
Please Note. Your refund may take 5-7 days to show in your account but sometimes can take longer especially when paying via PayPal.
CharlesTed Limited is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.
Company Registration Number: 12671376