If you decide you would like to return your item please contact us using this link within 14 days of receiving your order.
We must then receive your returned item/s within 14 days of your request.

Returns Address:

CharlesTed Returns
Unit 52a, Atcham Business Park
Telephone: 01743 211384
If your item is damaged or faulty please contact us on with evidence of the damage and when/where this occurred including relevant images/video's. 
Please look after your unwanted Items once you have decided to return them - even if they are faulty - They must be returned undamaged/unused and in the original packaging. This is both the box they came in and the box they were sent in, filled with the protective packaging. It is the customers responsibility to return items to us in secure and suitable packaging. 

Bespoke items are made to order and for this reason will be non-refundable. They can be exchanged for alternative products or for credit. We are not able to cancel your order for a bespoke item once it has been placed.

We will be unable to process your return if unwanted items are returned to us damaged.
 We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.


Once we have received your return we will process your refund minus any courier charges or if you have requested one release your exchange.

Please note shipping for exchanges will be charged at a reduced cost of £2.95.

Please Note. Your refund may take 5-7 days to show in your account but sometimes can take longer especially when paying via PayPal.

CharlesTed Limited is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.

Company Registration Number: 12671376