RETURNS

We hope that you love your order as much as we do!
However, if you decide you would like to return your item or it arrives and is damaged or faulty please contact us using this link within 14 days of receiving your order.
We must then receive your returned item/s within 14 days of receiving your request for a return.
If your item is damaged or faulty please include images. 
Returns Address:
CharlesTed Returns
Unit 43a, Atcham Business Park
Shrewsbury
Shropshire
SY4 4UG
Please look after your unwanted Items once you have decided to return them - even if they are faulty - They must be returned undamaged and in the original packaging. This is both the box they came in and the box they were sent in filled with the protective packaging. 
You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost, securely packaged within fourteen days of receipt of your order.
It is the customers responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged.

You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.

If you receive a faulty or damaged item we will send out a replacement to you as soon as possible. In some cases we may need these items to be returned to us and will arrange for any damaged or faulty items to be collected where necessary. We will also require photographic evidence of the products and packaging. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.

Once we have received your return we will process your refund minus any courier charges or if you have requested one release your exchange.

Please Note. Your refund may take 5-7 days to show in your account but sometimes can take longer especially when paying via PayPal.


CharlesTed Limited is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your Statutory Rights are Not Affected.

Company Registration Number: 12671376